Download the Jabber softphone client for Mac from the Software Downloads, Jabber Clients area of GoWMU. Double-click the downloaded file from your browser and then double-click the CiscoJabberMac-##.#.#.#####.pkg file to start the Cisco Jabber installer wizard. When the Welcome screen displays, click Continue. At the prompt, enter your administrator account password for the Mac and click Install Software. When the software has finished installing, click Close. To launch Jabber, open your Applications folder and double-click the Cisco Jabber.app icon. Cisco Jabber for Mac Collaboration tools for Mac users Collaborate securely and more effectively with colleagues, business partners, and customers. Empower employees to work together efficiently by bringing instant messaging, audio, video and web conferencing, enterprise voice, and visual voicemail into one desktop client.

In order to use your new Jabber Softphone, if you do not have it already installed, you will need to install Cisco Jabber.

Cisco Jabber is a unified communications program that lets you access presence, instant messaging (IM), voice.

Cisco Jabber is available for PC, Mac, Android, iOS. The latest PC and Mac clients are available here:

Cisco Jabber for Windows - (software is available in software center)
Cisco Jabber for Mac – (software is available in software center)

The mobile device clients (for Android and iOS) are available on their respective Application Stores (Google Play or App Store).

Once the application is installed, you will need to sign in.

If it is your first time using Cisco Jabber on a device, you may need to enter your SMU email address (ex. John.Smith@samuelmerritt.edu) after opening the application. Captain rex phase 1 and 2. You should then be directed to a SMU login page where you can enter your SMU Username and SMU Password, then click “Log In”.

Upon signing in, you will have access to the instant messaging and WebEx functions of Cisco Jabber.

In order to use the Cisco Jabber program as a phone, you need to go into the options/settings and enter your SMU Username and SMU Password under the Phone Services section. The phone functions of Cisco Jabber are currently only available on campus or when connected to the VPN.

On Windows clients, you can click File->Options->Accounts and enter your credentials.
On Mac clients, open the preferences window, select Accounts, select Phone Services, then enter your credentials.

Jabber For Macbook

These credentials are not automatically updated so if you change your SMU password, you will need to update the password in Cisco Jabber as well.

Jabber For Mac Software Download

End User Guides:

Jabber Sign In

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